TCPA Policies

SHIPPING

Please note: We are currently experiencing shipping delays. Please expect 2-3 business days for express shipping.


We endeavour to process and dispatch all online orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.


You will receive an email with your tracking information once your order has been processed.


If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on 02 725 11555

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us on 02 725 11555 or email us to info@tcpa.com.au  Monday to Friday 9am - 5pm.

RETURNS POLICY

If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date.

Refund - if product returned is in a new, unused and resaleable condition.

HOW TO MAKE A RETURN

OPTION 1: IN-STORE

  1. Check that you meet the above return conditions.
  2. You may return an item in person at The Compounding Pharmacy 50 Avenue Rd, Mosman NSW 2088

OPTION 2: VIA POST

  1. Check that you meet the above return conditions.
  2. Find your order/receipt number.
  3. Send an email to info@tcpa.com.au requesting a return so we can arrange and send you the return labels or alternatively call us on 02 725 11555 and we'll generate your return label and help you to place the return. 

How will I receive my refund?

All refunds will be processed via the original payment method. Costs of delivery, if any, will not be included in the refund.

For returns via post, please allow 2 to 7 business days to reach TCPA. Once we receive your return, it will be processed within 4 to 7 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.


PRIVACY POLICY

At The Compounding Pharmacy Australia, we appreciate the trust you place in us when you choose to visit our store or website and we take responsibility seriously. This TCPA Privacy Policy describes how we collect and use your personal information when you visit our website.

By “personal information” we refer directly to your name, address and email address. 

Thank you for your trust and support.